Terms and Conditions

Last updated: 3 January 2018.

Download the Terms & Conditions and Particulars of Sale here...

Terms of Use

Your use of the Hatched.co.uk website, and services connected to it, are governed by these Terms of Use. The contents of these Terms of Use may change from time to time as required, and it is your responsibility to check for any changes. You agree to be bound by such changes if you should continue to use the Systems and Services.


When registering on the Hatched.co.uk website or providing details via email, telephone or other methods to us, you agree that all information you supply is correct to the best of your knowledge. If your personal information changes, you must inform us as soon as possible of these changes if you are continuing to use our services.

You must not share your username or password with anyone else, including our staff. We cannot be held responsible for any actions taken by others using your login credentials. You must not attempt to use false information or use account credentials that are not yours to impersonate others.

Safe Use of the Systems

By using the Hatched.co.uk website and related services, collectively known as 'System' or 'Systems', you agree to conduct yourself in a professional manner and not misuse any features of the Systems.

You shall not engage in, or encourage illegal activity while using the System. You shall not engage in or encourage harassing, threatening or obscene behaviour when communicating on the Systems.

You shall not upload unsafe content to the Systems such as viruses or other malicious software designed to cause harm to the Systems or any other computer infrastructure.

You shall not abuse features provided by the Systems in ways intended to overload or interfere with the normal running of the System and external services, produce spam, or cause excessive service charges upon us.

We reserve the right to disable any user accounts that exhibit inappropriate or unusual behaviour, at any time.

Third Party Web Sites, Goods and Services

Google Maps

Users are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).

Refund Policy

If you have paid for and booked an appointment for one of our consultants to come and visit your home, but need to cancel the appointment, you will be entitled to a full refund if you give us at least one working day's notice to cancel.

If you cancel your appointment with less than one working day's notice, then you will be charged a £50.00 administration fee - you will be refunded the remainder of what you have paid us after this deduction. If you change your mind and decide not to market your home between when our consultant has visited the property, and the property appearing on our website, then you will not be entitled to a refund.

To clarify, here are the minimum services that we provide for you:

If you are not happy with the outcome of any of the above services, the following applies:

Please note that Saturday's and Sunday's are not considered working days. If you are merely postponing the appointment, then you must advise us of this at least 6 hours in advance of the appointment, otherwise the above charges will apply at our discretion.


Hatched.co.uk Ltd does not approve or endorse any information contained on any third-party sites and accepts no responsibility or liability for this information or its content.

Information held on our website and elsewhere is intended for your general information and, as such, should only be treated as a guide. Hatched.co.uk Ltd takes all reasonable endeavours to ensure the accuracy and completeness of its website; however, it cannot give any representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any website referred to by it ('third party site').

The contents of the company's website are the copyright of Hatched.co.uk Ltd except where stated otherwise. You may make copies for personal use only. You are not allowed to copy or distribute its contents in any way without the prior consent of the company. You should seek appropriate professional advice before taking any action based on any information held on this site.

Limitation of Liability

The services provided by the website are provided on an as-is basis, without warranties of any kind, either express or implied. Hatched.co.uk Ltd will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any web sites linked to this site or any material or information contained on this site.