Contact Info

Call Us

0333 999 7699

Mon-Fri: 08:00 - 20:00
Sat: 09:00 - 17:00
Sun: 10:00 - 16:00

Email Us

For general enquiries:

enquiries@hatched.co.uk

For existing viewings only:

viewings@hatched.co.uk

To book a new viewing, please use the button provided on the property listing page.

Chat with Us

Online Chat

For viewing requests and maintenance enquiries, please call or email us instead.

Visit Us

Find your local representative

Registered Address: Suite 1, 6c Brand Street, Hitchin, Herts, SG5 1HX

Company No. 06226662.

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Mortgage Services Complaints

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you've already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you've been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: mortgages@hatched.co.uk.

For full details of our Mortgage Services Complaints Procedure, please download and read the Complaints Procedure PDF.