Mortgage Services

Boy in a treehouse, on the lookout

Adventures don't end at the front door. That's where they begin.

Buying a home is one of life's big adventures. Whether you're a first-time explorer or a seasoned adventurer, we'll be your guide.

What's in it for you?

We can help with:

Helping you get the best mortgage deal

Personal finances are complicated, and everyone's story is different. That's why our mortgage approach can be tailored to suit your situation and be as unique as you are.

We'll listen to your financial story, what you want to achieve, and guide you on your way. We'll make sure the process is as simple as possible, keeping you safe in the knowledge that a professional has your back every step of the way.

With a bank or building society, your mortgage options are limited to what they offer. We have a wide range of lenders and products on our panel, so we can run a mortgage comparison to find a package that works for you.

Our lender panel

We've got a panel of 24 lenders for both residential and buy-to-let mortgages. They include the big names you'd expect like Halifax, Nationwide, NatWest, Santander, etc. There are also a few specialist lenders in there who look after customers with complex or challenging borrowing needs.

First-time buyer mortgage

We can help you get started on your first home adventure by guiding you through the whole process of finding and buying the right mortgage. We'll help you find a mortgage that meets your needs through our panel of lenders (subject to status and lender criteria). We can also advise on getting a deposit together, Help to Buy schemes, mortgage rates, interest rates and advice on affordability and costs.

Remortgage or moving home

If you're looking to move on to your next adventure by moving home, buying another property, or wanting to remortgage - we can help you find out how much you can borrow and get the most suitable mortgage product, based on your circumstances.

Buy to Let mortgage

We can help source Buy to Let mortgages from our panel of lenders and talk you through your insurance and protection options, too.

At Hatched, we understand how big a deal arranging a mortgage can be. But we can make sure it's the right deal for you (subject to status and lender criteria).

Make a home with Hatched

From those first application forms through to the day you pick up the keys - and beyond - we're here for you every step of the way.

Our standards

We are committed to providing our customers with the highest possible service standards, so we're proud to support the 'Treating Customers Fairly' principles from the Financial Conduct Authority (FCA).

We'll take careful consideration of your circumstances before recommending any products.

We'll put all our advice and recommendations in writing before you make anything official.

Mortgage Enquiry Form

Remember, you can use Hatched Mortgage Services even if you are not buying or selling through Hatched. Contact us on 01462 658349 or fill in the enquiry form below.

A BROKER FEE MAY BE PAYABLE ON APPLICATION. OUR TYPICAL FEE IS £199. IN ADDITION, AN ADMINISTRATION FEE OF £99 MAY ALSO APPLY FOR RESIDENTIAL CUSTOMERS OR £149 FOR BUY TO LET CUSTOMERS.

YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU RE-MORTGAGE.

For full details of our Mortgage Services Complaints Procedure, please download and read the Complaints Procedure PDF.

Hatched.co.uk Ltd is registered in England and Wales under company number 6226662, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05.

For the activities of advising on regulated mortgages and non-investment insurance contracts, Hatched.co.uk Ltd is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited's Financial Services Register number is 302221.

Most buy-to-let mortgages are not regulated.

Show/hide further info about the Online Dispute Resolution platform

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a final response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you've already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you've been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: mortgages@hatched.co.uk.